Auraaq — Refund and Return Policy

Last updated: October 27, 2026

At Auraaq, we want you to be happy with your purchase. If an item isn't right for you, please review our return and refund conditions below.

1. Return period

Customers may request a return within 7 days of receiving their order. Please contact us within this period to request return instructions.

2. Return eligibility

To be eligible for a return, items must:

• Be unused, unworn, unwashed, and in their original condition.

• Have original tags, labels, packaging, and accessories, where applicable.

• Be accompanied by the order number or proof of purchase.

Items showing signs of use, damage caused after delivery, or missing original tags may not qualify for a change-of-mind return, subject to applicable law.

3. Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number, a description of the issue, and clear photographs where relevant. We will review the issue and explain the available resolution.

4. Non-returnable items

Items clearly identified as non-returnable or final sale may be excluded from change-of-mind returns where permitted by applicable law. This does not remove any rights you may have for defective, damaged, or incorrectly supplied goods.

5. How to request a return

Email us at auraaq.ecom@gmail.com with:

• Your order number

• The item you want to return

• The reason for your request

• Photos, if the item is damaged or incorrect

Please wait for our instructions before sending an item back. Returns sent without prior authorization may take longer to process.

6. Return shipping costs

Customers pay return shipping for change-of-mind returns; Auraaq covers reasonable return shipping for verified damaged, defective, or incorrect items.

7. Refunds

Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to your bank account or digital wallet.

Please allow 3–5 business days for Auraaq to process an approved refund. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

 

For cash-on-delivery orders, any approved refund will be arranged using a method agreed with the customer.

8. Exchanges

Exchanges are subject to stock availability. Contact us to confirm whether the required replacement item is available.

9. Order cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible once the order has been processed or dispatched. Any refund for an accepted cancellation will be handled in accordance with applicable law and the payment method used.

10. Contact us

Auraaq
Website: https://auraaq.store
Email: auraaq.ecom@gmail.com
Phone/WhatsApp: +92 3717461797

Business address: 122 Abpara housing society near DHA EME Sector 12, 18 km Multan road, Lahore